Frequently Asked
Questions
Everything you need to know before booking. Can’t find your answer? WhatsApp me directly on 07453 290180.
Pricing & Booking
How much does cleaning cost?
Weekly cleaning is £22.50/hr (minimum 2 hours). Fortnightly £25/hr, monthly £35/hr, and deep cleaning £40/hr with a minimum of 5 hours. End of tenancy starts from £170 and the final price depends on the size and condition of the property. All prices are agreed before I start. No hidden fees.
How do I book?
The quickest way is to WhatsApp me on 07453 290180. You can also fill in the form on the Book Now page. I reply fast, usually within the hour. No call centre, no app, just a message straight to me.
How far in advance do I need to book?
For a regular slot, usually a week or two, as the good times fill up. For a one-off or a deep clean, sometimes I have space the same week. End of tenancy at short notice is often possible, so it’s always worth asking.
How do I pay?
Bank transfer or cash, after the clean is done. I don’t take payment upfront and I don’t hold card details. Every job gets an invoice, cash included.
Is there a minimum booking?
Yes. Weekly and fortnightly cleans have a minimum of 2 hours. Monthly cleans are a minimum of 3 hours in LE2, LE3, LE18 and Oadby, and 5 hours further out. One-off and deep cleans are a minimum of 5 hours. End of tenancy is quoted on the property size.
What is your cancellation policy?
I ask for 72 hours’ notice to cancel or move a booking. Less than that, or a no-show on the day, is charged at the full price, because the slot can’t be filled at short notice. If you want to end a regular arrangement, one week’s notice is all I ask.
About the Service
Will I always get the same cleaner?
Yes, and it’s the biggest difference between me and an agency. Your regular clean is me personally. For end of tenancy and Airbnb changeovers my husband works alongside me. No rota, no different face every week, and nobody who needs your house explaining to them twice.
Do I need to be home during the clean?
Not at all. Plenty of my regulars leave a key or a door code. I’m fully insured and DBS checked, so you can go to work and come home to a clean house. Whatever suits you.
Do you bring your own cleaning products?
Yes, everything is included. If you’d rather I used your own products, because of allergies, a particular surface or a brand you like, just say when you book and I will.
Do you change the bed sheets?
Yes, and a lot of people don’t realise it’s included. Leave the clean sheets on the bed and I’ll strip it and remake it as part of your regular clean. No extra charge, it’s part of the hourly rate. If you’d rather I left the beds alone, just say.
Do you do washing?
Yes, while I’m there. Put a load in or leave it out and I’ll run the machine during your clean, then hang it up or move it across to the dryer before I go. It’s part of the hourly rate, same as the beds. I don’t take washing away with me — that’s the ironing and laundry service, which is separate.
Do you do one-off cleans, or only regular?
Both. Plenty of people book a one-off clean before visitors, after a party, or just when the house has got away from them. There’s no obligation to go regular afterwards, though many do.
How long does a deep clean take?
It depends on the property and how long it’s been since the last one, but a deep clean is a minimum of 5 hours and often a full day for a family home. It’s the jobs that get skipped week to week: inside appliances, behind furniture, limescale, skirting boards, grout.
Do you clean ovens?
Yes. The oven is included in deep cleans and end of tenancy as standard, and I can do it as part of a regular visit if you’d like it added. A proper oven takes around half an hour, mostly on the inside of the door glass.
Do you do ironing?
Yes, ironing and laundry, on its own or alongside your clean. Ironing only is £2 an item, wash, dry & fold £2.50, and wash, dry & iron £3. Minimum 10 items, and collection and delivery is £5 per order. Big loads can go by the kilo. Hardi collects it, I iron it at home, and it’s usually back within 48 hours.
Can you clean an empty property?
Yes, and it’s a lot of what I do. Empty properties before a tenant moves in, after one moves out, or a house being put on the market. I just need access and running water.
Are you insured?
Yes. Public liability and professional indemnity insurance, and I’m DBS checked. Happy to show you the paperwork before you book.
Do you clean at weekends?
Yes, I work 7 days a week, and there’s no extra charge for weekends. I’ll always tell you the price before you commit.
What areas do you cover?
It depends a little on the service. Regular weekly and fortnightly cleans run across Leicester city, LE2, LE3, LE18 and Oadby — that includes Wigston, Clarendon Park, Stoneygate, Westcotes, Braunstone, Glenfield and Leicester Forest East. Monthly cleans go a bit wider, including Belgrave, Enderby, Blaby, Whetstone, Narborough and Countesthorpe. Deep cleans, one-offs and end of tenancy go wider again, out to Syston, Rothley and Loughborough. Evington is deep cleans, one-offs and end of tenancy only. A two-hour weekly clean an hour’s drive away doesn’t work for either of us, but a full day does. Not sure about your area? Just ask and I’ll tell you straight.
What’s the difference between regular and deep cleaning?
Regular cleaning keeps your home on top of itself week to week: surfaces, floors, bathrooms, kitchen. A deep clean goes further, into built-up grease, inside appliances, behind furniture and skirting boards. Most people have a deep clean before starting a regular schedule, then once or twice a year after that.
What if my landlord or letting agent isn’t happy with an end of tenancy clean?
I offer a free re-clean. If your landlord or letting agent flags anything about the cleaning at the checkout inspection, tell me within 48 hours and I’ll come back and put it right free of charge. I know what inventory clerks look for. I can’t guarantee what a landlord decides about your deposit, because that’s their call, not mine. The free re-clean applies to end of tenancy and move-out cleans only, not to regular, deep or one-off cleans.
Still Have a Question?
WhatsApp me on 07453 290180 and I’ll come straight back to you, usually within the hour.