Privacy Policy

Last updated: September 2026

1. Who We Are

Rena Cleaning Services is the trading name of Renata Kurtkute, a sole trader. She is responsible for your personal information (the “data controller”).

Address: 49 Ridley Street, Leicester LE3 0QL
Phone: 07453 290180
Email: rena@renacleaningservice.net

2. What Information We Collect

When you contact us through this website, WhatsApp, phone or email, we may collect:

• Your name, phone number and email address
• Your home address, so we can clean it
• Details of the clean you need, including any photos you send us
• How you heard about us
• Anything else you choose to tell us, like access details, pets or allergies

When you visit this website, Google Analytics also collects general information about how the site is used, such as which pages are visited and roughly where visitors are. This is used as overall statistics, not to identify you.

3. How and Why We Use It

• To answer your enquiry, quote and book your clean. We need this to agree and carry out the work you’ve asked for.
• To keep records for tax. The law requires us to keep business records, such as invoices.
• To understand how our website is used and make it better, through Google Analytics.

We don’t sell your information, and we don’t use it for advertising.

4. Who Can See It

We only share what’s needed, with:

• Hardi, who works with Rena on some jobs, for the jobs he’s working on
• WordPress.com and Jetpack (Automattic Inc.), who host this website and process our enquiry forms
• Google, for website statistics (Google Analytics and Google Tag Manager)
• WhatsApp (Meta), if you choose to message us there
• Our accountant and HMRC, where needed for tax

Some of these companies may store information outside the UK, for example in the USA. They are required to protect it to UK standards.

5. How Long We Keep It

• Enquiries that don’t turn into a booking: deleted within 12 months.
• Customer details: kept while you’re a customer.
• Invoices and payment records: kept for as long as HMRC requires, usually at least 5 years.

6. Your Rights

Under UK data protection law, you can ask us to:

• Show you the information we hold about you
• Correct anything that’s wrong
• Delete your information (unless we have to keep it for tax)
• Stop or limit how we use it

Just email rena@renacleaningservice.net or call 07453 290180. We’ll reply within one month.

7. Cookies

This website uses cookies. See our Cookie Policy for what they are and how to turn them off.

8. Complaints About Your Data

If you’re unhappy with how we’ve handled your information, please tell us first by email or phone. We’ll acknowledge your complaint within 30 days and tell you what we’re doing about it.

If you’re still not happy after that, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.